Privacy Policy
1. Purpose and scope of collection
The website comaysadec.com is managed and operated by Co May Sa Dec Co., Ltd. We collect customers’ personal information for the following purposes:
- To support customers during the process of learning about and using aquaculture feed products;
- To provide the latest information on products, sales policies, promotions;
- To contact, provide customer care, and resolve arising issues (if any).
The types of information collected may include:
- Full name, phone number, email, products to be purchased;
- Other information voluntarily provided by customers through registration forms, feedback, or online contact.
2. Scope of use of information
Customers’ personal information is used for the following purposes:
- To contact for product consultation, send quotations or contracts upon request;
- To send newsletters, notifications, or promotional programs (if customers subscribe);
- To improve product quality and user experience;
- To support competent authorities when legally required in accordance with the law.
3. Duration of information storage
Customers’ personal information is stored until the customer requests deletion or Co May Sa Dec Co., Ltd. no longer needs to use the information for the stated purposes.
4. Individuals or organizations that may have access to information
Customer information is only shared in the following cases:
- With the customer’s consent;
- At the request of competent state authorities;
- With partners directly related to product or service provision (for example: shipping units, banks).
5. Address for collecting and managing personal information
CO MAY SA DEC CO., LTD
- Address: Zone C, Sa Dec Industrial Zone, Sa Dec Ward, Dong Thap Province
- Hotline: 1900 636 662
- Email: comaysadec@comaygroup.com
- Website: comaysadec.com
6. Methods and tools for users to edit personal information
Customers may send requests to edit, update, or delete personal information via:
Email: comaysadec@comaygroup.com
Hotline: 1900 636 662
7. Commitment to customer information security
Co May Sa Dec Co., Ltd. is committed to ensuring absolute confidentiality of customers’ personal information in accordance with Vietnamese laws on personal data protection.
We do not buy, sell, or exchange customer information with third parties for commercial purposes.
In the case of a server attack resulting in data loss, we will promptly notify competent authorities for investigation and inform customers.
We apply appropriate technical and management measures to protect information from unauthorized access, use, or disclosure.
8. Policy changes
This policy may be updated periodically to comply with legal regulations and the company’s actual operations. Any changes will be publicly announced on the website comaysadec.com prior to taking effect.
